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Quantum of Paperless: Partner's Guide to Accounting Firm Optimization (Ch. 1 Excerpt)
By Roman H. Kepczyk, CPA.CITP (April 23, 2010) 

We are pleased to provide you with an introduction and first chapter to our "Quantum of Paperless: Partner's Guide to Accounting Firm Optimization" which outlines how your firm can make quantum leaps in improving your firm's technology utilization.  Since the core busy season is over, now is the time to take a look at what you can improve upon today!

Foreword: Congratulations on your first step in taking control of your firm’s future technology direction.  Most Partners and Administrators who oversee the firm’s technology decisions are already working full time at their existing responsibilities. They just don’t have the time, energy, or internal resources to become experts with every aspect of firm production, let alone to research and decide on the broad range of optimum solutions to implement.  This Guide is written specifically to help you understand:

·         Today’s thirty-two mission critical digital best practices that will push your firm forward with quantum leaps in productivity

·         A structured process to prioritize those opportunities

·         Solutions targeted to your firm and your clients. 

Working under the premise of the Pareto Principal, the goal of this Guide is to expose you to the 80% of important firm optimization opportunities in a clear, condensed, and comprehensive format that will require 20% of your time to thoroughly identify and understand.

TO MAKE QUANTUM LEAPS IN YOUR FIRM’S PRODUCTIVITY:

1.      Optimize your time by reading this Guide in one sitting, which should take between one and two hours.

2.      Complete the Firm Optimization Checklist while you are reading and thoughts are fresh in your mind.

3.      Put it away for a day and then re-evaluate your prioritization focusing on the top one to three initiatives in each area. 

4.      If other personnel can provide valuable input, have each individual read the Guide and complete their own Checklist.

5.      Meet as a team to set priorities at a firm wide level. 

As with all strategic initiatives, the key is to identify the most important firm opportunities and assign accountability to one person for that task, providing them the requisite personnel and resources to accomplish the task.  It is always better to focus on one to three items through completion, rather than “wishful” thinking on a laundry list.

Overview

Every accounting firm is unique in the production processes they have developed over time to service clients, produce tax returns, complete audits, enter time, and produce billing.  While each firm is unique, the transition from traditional manual processes to today’s digital solutions is remarkably similar and it is primarily a matter of identifying where the firm is today and implementing the next proven process that firm personnel are sufficiently capable and willing to adopt.  

This Guide is broken into 32 mission critical quantum leaps where your firm production can be optimized.  In each section, proven solutions that accounting firms are successfully implementing and using today are listed.  Where appropriate, the results of the Association for Accounting Administration’s (CPAAdmin.org) 2009 Benchmarking Paperless Best Practices survey to support solutions utilized during the 2009 busy season are included. These can be found at the back of this Guide as well as at www.itpna.com/QoP.htm.

 

Implementing any one, or all of the solutions discussed will allow your firm to make quantum leaps towards optimizing your firm production this year.

Your Hardware

Talking about hardware may seem like an odd place to start a discussion on optimizing your firm production. However, without a basic framework in place to promote a stable working environment and take advantage of today’s technologies, your firm’s ability to effectively implement solutions will be severely restricted. 

Pushing your IT infrastructure, which includes all of your file servers, cabling, applications, workstations, and Internet connectivity beyond basic limits will lead to more “dinking” time by your professional staff.  (“Dinking” is the technical term for the massive amounts of time wasted by your personnel when computers lock up or don’t do what is expected and when they have to “dink around” trying to figure out a solution). 

Even though people are an accounting firm’s biggest expense, very few firms effectively track the lost downtime caused by IT issues which usually ends up being buried within chargeable time to the client.  The cost of your personnel’s down time dwarfs the cost of having the proper IT infrastructure.   

Remember, the sole purpose of your IT infrastructure is to enable people to convert information provided by clients into useful business products such as tax returns, audit reports or other financial reports as efficiently as possible.  Therefore, the firm has to start with a solid core.

 QL #1: Monitors: Transition to Three or More Monitors

The best place to start the discussion on hardware is with monitors as it is the easiest place to see an immediate return on your IT investment.  Your monitors are your windows into all digitally stored information and are the foundation for improving every aspect of firm production. Transitioning tax production processes from physical to digital requires that all input screens and source documents be simultaneously viewable in a convenient format, which today means more screens per workstation.  Dual monitors is already the standard in over 90% of firms today and 37% of firms have personnel with three or more monitors.  

Before firms can transition to front end scanning or use digital workflow processes, they must have the additional screens for tax personnel working in these applications.  Often times, firms ask why they just don’t buy one huge 30” or 40” screen and open multiple windows, and the simple answer is cost. It is significantly less expensive to add one or two standard monitors at a time than to jump to an oversize screen.  To help firms effectively manage the information on each of the screens, many use applications such as UltraMon within their offices and SplitView for those working remotely.

To begin, not all monitors are created equal.  Today’s standard is at least 20” and should be flex or pivot capable. This enables viewing in a vertical or “portrait” mode and horizontal or “landscape” mode.  Seeing an entire scanned source document without scrolling or having to shrink the image into a smaller space, increases productivity immediately. 

While it is easy to get users to dual screens by plugging an external monitor into the workstation’s VGA port, getting to three or more screens requires specialized hardware, known as screen splitters. Many firms utilize screen splitters such as the Matrox Dual or Triple Head2Go which splits the signal to multiple monitors emulating one very wide screen.  This solution works very well for firms with very standardized monitors in the same landscape or portrait format. However, if your screens come from different vendors, are different sizes, and want to be viewed in different formats, DisplayLink and EVGA have products that would be more appropriate. 

QL #1 ACTION: Identify all tax professionals and document the number of monitors that will be needed to bring them up to three monitors.  Get a quote for these monitors, in addition to the screen splitter device and the cost of installation, testing and training.


CLICK HERE to view all 32 Quantum Leap Chapters at Amazon.com

CLICK HERE to read reviews on "Quantum of Paperless"

CLICK HERE to order your copy at Amazon.com at a 20% discount!

Roman H. Kepczyk, CPA.CITP is president of InfoTech Partners North America, Inc. and works exclusively with CPA firms to understand and implement today’s digital best practices within their tax, audit, client service and administrative departments.  This article  originally appeared in the AICPA's PCPS Seasonality Success Newsletter.


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